What is included with my purchase?
Each Tracksy piece is thoughtfully offered in two options:
- With AirTag — includes your Tracksy item and an Apple AirTag
- Without AirTag — includes the Tracksy item only
All details are clearly selected before checkout.
How does Tracksy work?
Tracksy is designed to seamlessly integrate with the Apple AirTag.
Once paired with the Find My app, you can locate your belongings anywhere in the world with precision and ease.
Do I need an iPhone?
Yes. Tracksy is designed exclusively for use with Apple AirTag and requires an iPhone or Apple device with access to the Find My network.
Is the collar comfortable for everyday wear?
Absolutely. Each collar is crafted from premium-grade leather, combining elegance with durability.
It is designed to ensure comfort for your dog while maintaining a refined, timeless look.
How secure is the AirTag holder?
The AirTag is housed within a discreet, built-in compartment, ensuring it remains secure during daily use while preserving the product’s clean aesthetic.
Is the leather waterproof?
Our leather is water-resistant, offering protection from light exposure to moisture.
To preserve its quality and finish, we recommend avoiding full submersion.
How do I choose the correct size?
We recommend referring to our size guide for the perfect fit.
If your dog is between sizes, choosing the larger size will ensure optimal comfort.
What are the delivery times?
Orders are carefully prepared within 1–3 business days.
Delivery typically takes 5–10 business days, depending on your location.
A tracking link will be provided once your order has been dispatched.
What is your return policy?
We offer a 30-day return window.
Items must be returned unused and in their original condition.
Is checkout secure?
Yes. All transactions are protected with industry-standard encryption, ensuring your information remains private and secure.
Can Tracksy be used for other items?
Certainly. While designed with dogs and keys in mind, Tracksy can be used for any personal item you wish to keep close and traceable.
How can I contact you?
Our support team is here to assist you.